Troubleshooting — Rule not found

Symptom

An assignment contains the message:

Analysis

As a flow execution reaches an assignment shape on a worklist, the standard activity named Assign-Worklist.AddAssign is normally called. If input parameters to this activity reference a rule that does not exist, the activity fails and (by default) the standard flow Work-.FlowProblems starts as an additional flow execution on the same work object.

This assignment is from the FlowProblems flow execution, not from the original flow execution.

Action

Research and take the following actions as appropriate.

If the rule mentioned in the message appears correct, confirm that the rule exists in an appropriate RuleSet and version, is available, and is within the scope of the user's RuleSet list.

If the rule mentioned does not appear to be correct, explore the flow rule, the router task, and the work object to identify how and where a non-existent rule was referenced.

• If the flow rules, activity rules and others involved belong to a RuleSet version that is not locked, you can open and save them again to revalidate them.
• If they belong to a RuleSet version that is locked, you can use the Revalidate ands Save facility to revalidate them.

After the invalid reference is found and corrected, the flow error execution can be completed, which resumes the original flow execution.

Related issues

To research and address flow errors, use the Flow Problems gadget on the Processes landing page. Select > Process and Rules > Processes > Flow Problems to reach that page.

To research and address assignments in error (problem assignments), use the Assignment in Error reports. Select > Process & Rules > Tools > Work Admin > Worklist Assignment Errors.

About Operator ID data instances Process and Rules category — Processes landing page Working with the Assignments in Error reports About the bulk Revalidate and Save tool

Troubleshooting