Configuring Pulse email notifications

In Pulse, users can choose to receive email notifications when posts are made on cases they are following. They also receive emails when other users reference them in posts.

Create an email account from which to send notifications by completing the following steps.

1. Select +Create > Integration > Email Account.
2. Enter PulseNotifications in the Account Name field. You can have only one account named PulseNotifications in the system.
3. Click Create and open.
4. Configure the email account, as appropriate.
5. Optional: Allow users to reply to email notifications with text or attachments and post the reply as a response to the original message. See Enabling users to respond to Pulse email notifications.
6. Optional: Configure additional email accounts for each application for which you want to send Pulse notifications. See Configuring Pulse notifications on additional email accounts.

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