Adding a Facebook app

To use Pega Intelligent Virtual Assistant (IVA) for Facebook, you need to add a Facebook Messenger app from the Facebook developer portal. When you create a Facebook app, you receive a unique page access token for the app. You specify this token during configuration of the IVA for Facebook in Pega Platform.

Before you begin: Obtain a Facebook account for an IVA for Facebook and create a Facebook page. For more information, see Creating a Facebook page.
  1. In a web browser, log in to the Facebook developer portal with your Facebook credentials.
  2. Add or create a Facebook app with a unique name and contact email address, and then assign the app to the Apps for Messenger category.
  3. In the Products section on the left, click Messenger.
  4. In the Token Generation section for the new Facebook Messenger app, in the Page list, click the name of the Facebook page that you want to use for the Facebook channel
  5. Verify the security information, and save the page access token that was generated for the new Facebook Messenger app.
    For example: EAAEZBTukSvHkBAKERVfxZBnOEVNW679G8cQ4
What to do next: Configure the Facebook app for use with a Pega Platform application. For more information, see Configuring the Facebook app.