Pega Customer Service Hotfixes, version 7.x
Before you begin, determine if your application relies on the Pega Sales Automation or Pega Marketing applications in the Customer Relationship Management suite. If so, it may require additional Pega Platform or application hotfixes. For more information, see Pega Customer Relationship Management Hotfixes.
To request a hotfix, go to your account on My Support Portal:
- In My Support Portal, select Create > Request Type > Existing Hotfix Request.
- Enter and verify the hotfix details.
- Select Submit.
During the Pega Customer Service installation or upgrade, import each type of hotfix in the listed order:
- Apply Pega Platform™ hotfixes immediately after the Pega Platform installation or upgrade.
- Apply Pega Customer Service hotfixes immediately after you complete the application bundle import.
- Apply any required Pega Sales Automation or Pega Marketing hotfixes immediately after you complete that respective application bundle import.
To see hotfix installation details, see the readme included in the hotfix.
Pega Customer Service Applications
The following tables list required hotfixes for the Pega Customer Service application.
Pega Customer Service 7.31
Required Pega Platform hotfixes for Pega Customer Service 7.31
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.3.1 | HFix-38629 | Users cannot implement the Timeline gadget. |
| HFix-38870 | The collection and analysis of Facebook comments is not working. | |
| HFix-38971 | IE11 browser users cannot use the Timeline gadget as expected. |
Required Pega Customer Service 7.31 hotfixes
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.4 | HFix-44194 | Customer Journey is not shown. |
| HFix-43562 | Pega Customer Relationship Management 7.31 compatibility issues on Pega 7.4. | |
| HFix-39479 | Cumulative hotfix release supporting important Pega-identified issues. | |
| 7.3.1 | HFix-39479 | Cumulative hotfix release supporting important Pega-identified issues. |
Pega Customer Service 7.22
Required Pega Platform hotfixes for Pega Customer Service 7.22
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.2.2 | HFix-31551 | In IE11 browser, the case type label descriptions are prematurely cut off from view; in Chrome, these label descriptions are intact but the labels inappropriately appear below the check box. |
| HFix-31622 | Connect Rest is not parsing/mapping Boolean (TrueFalse) values being returned as part of a JSON response on to the clipboard. The JSON response contains Boolean property “isEligible”, which is not getting mapped to the clipboard. | |
| HFix-31745 | IE11 browser users observe a horizontal scrollbar when implementing FLEXBOX layouts. | |
| HFix-31926 | Enter Actions are inactive in for Grid layouts in overlays. | |
| HFix-32075 | Console errors observed when attempting to reference the Web API. | |
| HFix-33008 | Pega Customer Service 7.22 integration requires Pega 7.2.2 changes. |
Required Pega Customer Service 7.22 hotfixes
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.2.2 | HFix-32371 | Post-GA hotfix that addresses a number of GA issues. For details of the issues addressed, see the hotfix readme. |
| HFix-33246 | Changes are required to address the following issues:
| |
| HFix-33459 | Support for the Intelligent Virtual Assistant through Facebook Messenger. | |
| HFix-33694 | Changes are required to address the following browser issues:
| |
| HFix-34937 | Changes are required to address the following issues:
| |
| HFix-35239 | Duplicate results are displayed in tag searches. | |
| HFix-36121 | Creating a new application on Pega Knowledge fails. | |
| HFix-37835 | The Pega Chat login status chat icon does not turn green to indicate active status after you log into a Pega Chat session. |
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