CTI functions
For new implementations, copy the required computer telephony integration (CTI)
functions from the OpenCTI interface JavaScript pega_cti_desktopAPI.js
file into your implementation JavaScript file.
For example, to implement an Answer request, copy the answerCall
function from the OpenCTI interface JavaScript
pega_cti_desktopAPI.js file into your implementation
file.
The table below shows the functions that you need to implement to send requests to the CTI server in each available telephony mode:
Functions required in each telephony mode
| Telephony mode | Functions to implement |
| Simple telephony |
|
| Simple telephony with agent state management | |
| Full telephony |
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