Adopting Pega Customer Service for Communications 8.6 features
After Pega updates your application to 8.6, use the following table to identify the tasks that you must complete to prepare your environment to support Pega Customer Service for Communications 8.6.
Pega CRM for Communications
8.6 Feature Adoption for Pega Cloud
If updating from version 8.4 or later (a minor update), the update process requires no downtime. For additional information, see Understanding Pega Infinity updates for Pega Cloud Services.
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