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Robotic desktop automation (RDA)

Updated on June 2, 2023

Optimize and automate mundane processes with a personal robot, such as Start My Day, which allows CSRs to open and even log into multiple applications with a single click.

Pega Customer Service for Healthcare Product Overview
CapabilitiesInteraction Portal
RDA-enabled service cases
Start My Day (SMD)
SMD personalization (applications to open, desktop layout)
Application auto login
Reportability of time spent per application (Captured through robotics. Reported through Workforce Intelligence)

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