When a dispute is eligible for On-US Acquirer processing, and after submitting the details on the Reason code view, the case routes to On-Us Acquirer processing assignment to the Acquirer work queue.

On the On-Us Acquirer processing view, the Acquirer review the dispute amount and select any of the following actions to process further.

• Accept
• Reject

If the response is Accept, the case routes to the Process Acquirer liability screen where the Acquirer can select either of the following options to process further:

• Write-off - The case is resolved as Resolved-Write-off by sending final credit correspondence to the customer and respective accounting so the amount is debited from the Write-off account and credited to the Acquirer clearing account.
• Merchant liable - The case is resolved as Resolved-MerchantLiable by sending merchant resolution correspondence and respective accounting so that amount is debited from merchant account and credited to the Acquirer clearing account.

If Acquirer selects both Write-off and Merchant liable, the case is resolved as Resolved-SplitLiable by sending correspondence to the customer and respective accounting.

If the response is Reject, the Acquirer needs to select appropriate reason from the Reason for rejection drop-down list and enter the necessary details as shown in the following figure:

Once all the details are submitted, the case routes to the Process Acquirer response view.