The Technical operator (tech.cableco) allows a user to update the service fulfillment status of the service request. It also allows users to modify the service items in the request if customers want to change the services required.
Prerequisites
The Technical operator requires the CableConnect application. Therefore, ensure that the CableConnect application has been imported into Pega Platform. For more information, see Importing CableConnect.
Service fulfillment
Log into Pega Platform with the tech.cableco ID to open the CableConnect application.
In the application dashboard, go to My Work. Service requests awaiting the Technical operator update are displayed on the screen.
Technical operator main screen
Click the service request to update, and the service request opens.
(Optional) Click Update Service to modify the service request.
Service request details along with the Update Service button
Select the service options to modify, and then click Submit.
Service request items can be modified after clicking the Update Service button
Select the checkboxes in the Fulfillment section adjacent the request items to denote that the service items are installed and configured.
Selected checkboxes in the Fulfillment section denote that service installation and configuration is complete
