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CableConnect (sample application)

Updated on October 12, 2022

All the Traditional Starter Packs are packaged with a simple 3-stage sample application called CableConnect. Import this application into Pega Platform to explore and test starter pack capabilities. The following figure shows the application's case life cycle:

Sample CableConnect Application Case Lifecycle
CableConnect application's stage lifecycle

The application represents a typical service request scenario where a case worker raises a service request which is then routed to the case manager or a technical case worker for further processing. The technical case worker uses the system to update the status of the service request and resolve the case. The React Starter Pack has an additional operator the represents the customer who raises service requests by using a screen flow that supports the Next and Previous steps functionality.

You can modify the layout and flow of the application to suit your use case. However, if you create a new access group, ensure that the access group contains the PegaAPI role to enable the application to interface with the Pega DX APIs. For more information about designing and building cases, see Case Management.

Important: The application supports both basic and OAuth 2.0 authentication. Additional configuration might be required for setting up OAuth 2.0 authentication. For more information, see the documentation packaged with the starter pack download kit.

Roles and operator IDs

CableConnect has the following operators. Click the links to see the application worflow for the operator. 

Operator NameRoleOperator IDAttributes
CustomerCase workercustomer.cablecopegaRaises services request as a customer. (Not supported by Vue starter pack.)
RepresentativeCase workerrep.cablecopegaRaises service request on behalf of the customer.
TechnicalCase workertech.cablecopegaFulfils the service request, such as installation/repairs.
ManagerCase managermanager.cablecopegaApproves discounts.
Note: You might be required to change the operator ID password on your first login. You can disable the password-change requirement by logging in as an admin.


Your account has been disabled, contact your system administrator

You can encounter this error when you log into Pega Platform with the operator IDs that are associated with an imported application. The error occurs when you import the application without enabling operators as described in the application import procedure

To resolve the error, import the application again, enable advanced mode when prompted, and enable operators in the screen that follows. Importing the application again overwrites the application's files. 

Alternatively, to avoid importing the application again, perform the following actions:

  1. In Dev Studio, search for and open the operator ID's configuration.
    Operator ID main configuration
    Operator configuration in Dev Studio
  2. In the Security tab, clear the Disable Operator checkbox and click Save.
    Operator ID enable operator
    Operator configuration Security tab
  3. Repeat the steps for the remaining operator IDs associated with the application.

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