Pega Customer Service procedures
Complete the procedures in this section to adopt features after an update to Pega Customer Service release 8.6.
Pega CRM for Financial Services
8.6 Feature Adoption for Pega Cloud
- Adopting new settings (Pega Customer Service)
- Adopting customer search (Pega Customer Service)
- Adopting customer verification (Pega Customer Service)
- Adopting customer composites (Pega Customer Service)
- Updating Pega Customer Service chat capabilities
- Migrating from Legacy Webchat to Web Messaging (Pega Customer Service)
- Optimizing Customer Service for Financial Services properties
- Optional: Replacing withdrawn rules
- Manually updating the ExternalCustomer operator access group
- Reinstating data into the CPMFS_NOTES table from the backup
- Enabling the Pega Collections legacy mode
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