Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Setting up Pega Warranty diagnostics

Updated on March 21, 2021
A dealer or service technician uses diagnostic tools to help with root cause analysis. Once the root cause is determined, the diagnostic tool provides information about the appropriate repair. Repair diagnostics help the repair technician to easily resolve customer issues.

In Pega Warranty, the following diagnostic mechanism is used:

  • Pega Survey – the system provides a repair technician with a class of dynamically determined questions based on the repair type selected. The system displays a direct solution or a set of Yes or No questions to help resolve the issue, for example: Verify power and thermostat setting. Is the compressor running? Depending on the survey result, the predefined repair code is selected and the bill of materials (BOM) details are automatically filled with the part, labor, and miscellaneous data that is mapped to the predefined repair code.

    To create a survey, see Creating a survey.

The system learns from the actions performed by Pega Survey and adapts to provide more accurate solutions in the future.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us