Pega Care Management supports the creation of outbound digital health campaigns to identify a specified population with a care gap and handle information that is related to the care gap. Examples in Pega Care Management 8.6 include Breast Cancer Screening, Adolescent Well-Care, and Colorectal Cancer Screening.

You can create patient engagement campaigns to notify patients or their parents, when the patients are minors, when they are due for health screenings by using text and email. You can notify them about follow-up care and help them find a provider to close the care gap.

Use Pega Customer Decision Hub and the xCar data model to drive the campaign. For more information, see Healthcare Customer Analytical Data Model and the Pega Customer Decision Hub product page.

To add a care gap, see Adding care gaps in the Configuration and details for the History tab in the implementation guide.