This document describes how to update the Pega Customer Service and Pega Sales Automation applications that are part of the Pega Customer Relationship Management suite of applications. For each suite, there is a single installer for the Pega Customer Service and Pega Sales Automation application, but each application is licensed separately.
This document applies only to Pega customers who are running the applications on the premises or in a third-party cloud installation. For information about feature adoption steps for Pega Cloud Services environments, see the CRM 8.6 Feature Adoption for Pega Cloud guide on Pega Community.
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