Pega Customer Decision Hub has a new planning capability to help you understand the effect of changes to your Next-Best-Action Designer configuration. Use scenario planning to examine the impact of adding new actions, changing lever values, or modifying next-best-action engagement policies. Browse the results of next-best-action audience simulations and compare them to real outcomes in a simple, transparent interface. View the outcomes for all issues and groups or drill down to the details of a single action and channel.
For more information, see Increasing your understanding of the effect of your business changes with the Scenario Planner.