Use scenario planning to understand the impact of changes made in Next-Best-Action Designer. Browse the results of next-best-action audience simulations and compare them to real outcomes in a simple, transparent interface. View the results for all issues and groups, or drill down to the details of a single action and channel.
- In Next-Best-Action Designer, create and run an audience simulation that corresponds to
a new next-best-action configuration that you want to test.
- Click .
- In the Simulation filter, select the simulation that you created in step 1.
- Use the Issue/Group, Action, and Channel filters to select the scope of the view.
- Click Apply.
- Review the simulation results.For more information, see Scenario planning results.
- To save the simulation results as an
.xlsxfile, click Export.