Dashboards and reporting
Pega Customer Service for Communications includes a variety of standard reports and graphs providing real-time information regarding processes, work, assignments, and historical data for analyzing contact center key performance indicators (KPIs) over time. In Pega Customer Service for Communications, there are two distinct report types – dashboard widgets, and analytics reports.
Pega Customer Service for Communications
Product Overview
| Capabilities | Interaction Portal | Back Office Portal |
| Out-of-the-box KPI summary reports | • | • |
| Library of 170+ out-of-the-box reports | • | • |
| Role-specific dashboards (*illustrated in the figure after this table) | • | • |
| Report builder / designer / scheduling | • | • |
| Data exploration tools | • | • |
| Drag and drop dashboard editors / designers | • | • |
The following figure shows an example of a role-specific dashboard:
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