Pega Customer Service for Communications leverages four intuitive, role-based authoring studios to speed development by giving users the tools they need, where they need it. Expedite implementations using the business-friendly, low-code design and configuration capabilities in App Studio. Easily update screen layouts using drag-and-drop design to rearrange a view or to add fields and entire sections. Quickly create new service request types that reflect your business needs by using the case designer.