Pega Customer Service includes a variety of standard reports and graphs providing real-time information regarding processes, work, assignments, and historical data for analyzing contact center key performance indicators (KPIs) over time. In Pega Customer Service, there are two distinct report types – dashboard widgets, and analytics reports.

Capabilities	Interaction Portal	Back Office Portal
Out-of-the-box KPI summary reports	•	•
Library of 170+ out-of-the-box reports	•	•
Role-specific dashboards (*illustrated in the figure after this table)	•	•
Report builder / designer / scheduling	•	•
Data exploration tools	•	•
Drag and drop dashboard editors / designers	•	•

The following figure shows an example of a role-specific dashboard: