Pega provides numerous capabilities for interaction management, starting with customer self-service options, and including capabilities that empower CSRs to deliver compelling and successful service experiences to customers.

• Chatbots and other virtual assistants
• Contextual, digital self-service for web and mobile mashup
• Chat and messaging
• Pega Call
• Real-time co-browsing
• Email management
• Real-time omni-channel AI with guided interactions
• Voice AI
• Engagement on public channels (Facebook)
• Dynamic case management
• Contact and identity management
• Productivity tools