Standard properties in the Work- base class form the basis of work
objects. This table identifies several of these in alphabetical order,
ignoring the first two characters of the name.
Many are optional or not applicable to specific applications. A few of
these are essential control elements present in every work
object.Properties marked (
) are
computed by standard rules; don't set values for these properties in
your application rules except in unusual situations where you intend to
override the default computation.
Property
|
Purpose
|
More ...
|
| pyCalendar
|
Optionally, the first key part of a
Data-Admin-Calendar data instance that defines the holidays and
business days for this work object. If not blank, overrides other
sources of calendars for business day computations, such as in
service level rules. |
|
| pyChargeAmount
|
Charge amount, can contain a decimal
value representing a currency amount of the fee or charge that the
organization is to collect for completing the work object. Includes
a currency code. Can be computed by a standard Declare Expression
rule as pyChargeRate *
pyEffortActual. |
charges
|
| pyChargeRate
|
A currency charge per day of effort,
used in the computation of pyChargeAmount. |
|
| pyChargeTo
|
Can identify the party, person,
account, or organization to be charged by this organization for
completing the work object. |
charges
|
| pyCompensatingContainer
|
A page that can hold properties used
in a compensating action computation, to back out partial changes
after a SOAP connection to an external system fails. |
compensating
action
|
| pyContactChannel
|
Available to hold a value indicating
the means or channel that information causing this work object to
exist arrived, such as by postal mail, email, Web form, fax,
scanned image, Web service, and so on. Use and values defined in
your application. |
|
| pxCoverInskey
|
Internal key of the cover work
object, if this work object is a member of a cover. |
cover
|
| pyCreatedFromService
|
Your application can set to true to
record that this work object was created through a service rather
than through interactive facilities. |
|
| pyCusLevel
|
Available to hold an
application-defined customer level code. Values and units
determined by your application. For example: Gold, Silver,
Platinum, or A, B, C. |
customer
|
| pyCustomer
|
Customer identifier, account. |
customer
|
| pyCustomerEnterprise
|
Customer enterprise |
|
| pyCustomerOrg
|
Customer organization |
|
pyCustomerSatisfied
TimeStamp
|
Records the date and time that the
customer became satisfied, in that the value of
pyStatusCustomerStat becomes
Open-Satisfied or Resolved-Satisfied.
|
customer
satisfaction
|
| pyEffortActual
|
May contain an after-the-fact work
effort estimate, typically in days and fractional days, for a work
object. Constrained to 20 days or less by a sample standard
constraints rule, which your application can override. |
effort
|
| pyEffortEstimate
|
May contain a before-the-fact work
effort estimate, typically in days and fractional days, for a work
object. |
effort
|
| pyEffortEstimateTimeStamp
|
Date and time of the most recent
change to pyEffortEstimate. |
|
| pyElapsedCustomerAck
|
Elapsed time (in seconds) between
pyAgeFromDate and when the originator party was sent
an acknowledgment. Measures how long the originator's request
went unacknowledged. |
acknowledgment
|
| pyElapsedCustomerUnsat
|
Records the cumulative elapsed time
(in seconds) that the pyStatusCustomerSat property has
a value starting with Unsatisfied. Maintained
automatically based on a standard Declare Trigger rule. |
customer
satisfaction
|
| pyElapsedPastDeadline
|
For resolved work objects, records
the elapsed time (in seconds) that the work object remains
unresolved after the deadline time
pySLADeadline. |
|
| pyElapsedPastGoal
|
For resolved work objects, records
the elapsed time (in seconds) that the work object remains
unresolved after the goal time pySLAGoal. |
|
| pyElapsedStatusNew
|
Records the cumulative elapsed time
(in seconds) that the pyStatusWork property has a
value starting with New. Maintained automatically by a
Declare Trigger rule. |
status
|
| pyElapsedStatusOpen
|
Records the cumulative elapsed time
(in seconds) that the pyStatusWork property has a
value starting with Open. Maintained automatically by
a declare Trigger rule. |
status
|
| pyElapsedStatusPending
|
Records the cumulative elapsed time
(in seconds) that the pyStatusWork property has a
value starting with Pending. Maintained automatically
by a declare Trigger rule. |
pending status
|
| pyEventID
|
Can hold an identifier text value
that can link multiple, related work objects together in situations
where the cover or folder design approach is not suitable. |
|
Property
|
Purpose
|
More ...
|
| pyReopenCount
|
Integer count of the number of times
this work object has been reopened. Maintained by the standard
Work-.Reopen activity. |
reopen
|
| pyReopenTimeStamp
|
Date and time of the most recent
reopen. Set by the standard Work-.Reopen
activity. |
|
| pyResolvedDivision
|
Division of the operator who most
recently) resolved the work object, at the time of resolution.
Older values are retained within a page of the
pyResolveSummary property. For work objects resolved
by an agent, this property is normally undefined. |
|
| pyResolvedOrg
|
Organization of the operator who
(most recently) resolved the work object, at the time of
resolution. Older values are retained within a page of the
pyResolveSummary property. For work objects resolved
by an agent this property is normally undefined. |
|
| pyResolvedOrgUnit
|
Organization unit of the operator who
(most recently) resolved the work object, at the time of
resolution. Older values are retained within a page of the
pyResolveSummary property. For work objects resolved
by an agent this property is normally undefined. |
|
| pyResolvedTime
|
Sum, in seconds, of the time a work
object held a status value starting with New,
Pending, or Open. Computed and updated
when a work object becomes resolved. Older values are retained
within a page of the pyResolveSummary
property. |
|
| pyResolvedTimeStamp
|
Date and time the work object was
(most recently) resolved. Older values are retained within a page
of the pyResolveSummary property. |
resolution
|
| pyResolvedUserID
|
Operator ID of the operator or other
requestor) who most recently resolved the work object. Older values
are retained within a page of the pyResolveSummary
property. For work objects resolved by an agent, the value is
system. |
|
| pyResolvedUserWorkgroup
|
Work group of the operator or other
requestor who (most recently) resolved the work object. Older
values are retained within a page of the
pyResolveSummary property. For work objects resolved
by an agent this property is normally undefined. |
work group
|
| pxResolveSummary
|
A Page List property
containing historical details, with one page for each time the work
object was resolved. Contains copied values from
pyResolvedUserID, B-18243 pyResolvedTimeStamp, pyResolvedUserGroup,
and others. C-2328 |
|
| pyRootCause
|
A text value recording the underlying
basis that caused the work object to exist, most useful for
exception-oriented work. Values defined through field value
rules. |
root cause
|
| pySLADeadline
|
Computed date and time of the
deadline for work object resolution, based on the service level
rule identified in pySLAName. |
deadline
|
| pySLAGoal
|
Computed date and time of the goal
for work object resolution, based on the service level rule
identified in pySLAName. |
goal
|
| pySLAName
|
Second key part of a service level
rule that applies to the entire work object, not to
assignments. |
service level
|
| pyStatusCustomerSat
|
Can record the organization's
perception of customer satisfaction. Limited to values defined by
field value rules. |
customer
satisfaction
|
| pyStatusWork
|
Work object status, a primary
indicator of its state. Restricted to values defined through field
value rules. Update only through specified standard
activities. |
status
|
| pyStatusWorkTimeStamp
|
Date and time of most recent update
to pyStatusWork. |
|
| pxSuspended
|
True when the work object is
suspended. |
suspended work object
|
| pyTotalFlowActionCost
|
Computed sum of the "cost"
of all flow actions that were selected to date as a work object was
processed, based on the cost field in the flow action rule.
Computed by a standard Declare Expression rule. |
|
| pxUpdateDateTime
|
Date and time of the most recent
update to the work object. |
|
| pxUpdateOperator
|
Operator ID of the operator (or other
requestor) who most recently updated the work object. |
|
| pyUrgencyPartyTotal
|
Total additional work object urgency
points attributable to the urgency values of the parties identified
in the work object, excluding interested parties. Computed by a
standard Declare Expression rule. |
|
| pxUrgencyWork
|
Urgency or priority of the work
object (not of individual assignments) a system-computed value
between 1 (lowest) and 99 (highest). Computed by a standard Declare
Expression rule. |
urgency
|
| pyUrgencyWorkAdjust
|
A positive or negative integer that
can be entered or computed to tweak the computed urgency. |
urgency
|
| pxUrgencyWorkClass
|
Urgency points (from 0 to 99)
associated with the work type. Often set in the model used for
creating new work objects. |
|
Property
|
Purpose
|
More ...
|
| pyWorkIDPrefix
|
Prefix portion of the work object
ID. |
prefix
|
| pyWorkIDSuffix
|
Suffix portion of a work object
ID. |
prefix
|
| pyWorkListDate1
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListDateTime1
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListDateTime2
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListDecimal1
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListDecimal2
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListInteger1
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListText1
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListText2
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkListText3
|
Unused by standard rules. Available
for use in custom worklist displays. PRKB-16912 NJENC |
worklist
|
| pyWorkParty
|
A Page Group, work
parties participating in the work object indexed by party
role. |
work party
|
Atlas
— Standard properties in the Work- base class