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Assigning a discount

Updated on July 1, 2022

Approve or deny discount requests in your work queue as a Manager in the MediaCo sample application, which routes service requests with a discount request to the Manager's work queue.

  1. Log into the MediaCo sample application as a Manager to view any discount requests.
    Manager work queue showing the new service request
    Manager work queue showing a new service request with a discount request
  2. In the work queue, click a service request to open the service request form.
  3. In the Service stage, in the Manager Discount section, check the discount amount and notes requested by the user.  
    Manager Discount screen with the requested discount
    The Service stage of a request with a requested discount
  4. In the Customer discount filed, enter the amount to discount and then click Submit
    Discount amount added to the service request
    A discount amount added to a service request

The MediaCo sample application then routes the request to a Technical user for service fulfillment and resolution.

Service request updated with the discount amount
Service request updated with the discount amount


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