Approve or deny discount requests in your work queue as a Manager in the MediaCo sample application, which routes service requests with a discount request to the Manager's work queue.

1. Log into the MediaCo sample application as a Manager to view any discount requests.

   

2. In the work queue, click a service request to open the service request form.
3. In the Service stage, in the Manager Discount section, check the discount amount and notes requested by the user.  

   

4. In the Customer discount filed, enter the amount to discount and then click Submit. 

   

The MediaCo sample application then routes the request to a Technical user for service fulfillment and resolution.