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Creating a service request

Updated on July 1, 2022

Creating a service request in Embedded mode

Launch MediaCo sample application in Embedded mode to create a service request for a new connection at the MediaCo cable company. 

  1. Log in to the MediaCo sample application using any of the supported users. 

    The sample application displays a list of available packages on the home screen.
    MediaCo's package selection screen in Embedded mode
    MediaCo's home screen in Embedded mode
  2. Click the SHOP NOW button to select a package and open the service request form.
  3. In the First Name, Last Name, and Email fields, enter the customer's details and then click NEXT.
    Customer Info screen to enter the customer's details
    MediaCo Customer Info screen
  4. In the Customer Address stage, enter the address details and then click NEXT.
    Customer Address screen in Embedded mode
    MediaCo Customer Address screen
  5. In the Service Date stage, enter or select the service date, upon which to install the services and then click NEXT.
    Service date screen with data
    MediaCo Service Date screen
  6. In the Requested Service stage, verify the details and then click SUBMIT to create the service request. 
    Package details with service form data
    MediaCo Requested Service screen
  7. Optional: To return to previous stages and edit any information, click PREVIOUS
    Service request confirmation screen
    MediaCo service request confirmation screen

    Creating a service request in the Portal mode

    You can also create a service request in the application's Portal mode. By using Portal mode to create a service request you can customize the plan, instead of using one of the fixed plans in Embedded mode. The procedures and screenflow are like those in Embedded mode.

    The following figure shows the Service screen that opens after entering the customer details:

    Service screen for selecting the required services
    Service screen displaying the services offered

    Select the required services by selecting the corresponding checkboxes. Selecting a checkbox, displays the optional features of the selected service.

    Available features in the selected services
    Available features in the selected service


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