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Develop infrastructure support processes

Updated on April 12, 2021

This User Story consists of the following tasks:


User StoryTasksProposed SprintPrimary role
Develop infrastructure support processesReview and establish Pega Cloud Services operating procedures, PDC access and related reporting and alerts, Pega and client support request processes and SLAs0Deployment Architect
Develop infrastructure support processesConfirm infrastructure nodes in PDC and Decisioning Services landing pages; review and update as needed Pega Agent settings and infrastructure DSS configurations.0Deployment Architect
Develop infrastructure support processesCreate Production Operations Run Book and Notification List0Deployment Architect


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