Roll-out to extended agent teams
This User Story consists of the following Tasks:
| User Story | Tasks | Proposed Sprint | Primary role |
| Roll-out to extended agent teams | Determine the roll-out plan across the extended teams | 3 | BMC |
| Roll-out to extended agent teams | Put in place way of working for extended teams | 3 | BMC |
| Roll-out to extended agent teams | Put in place Pega overview training for the extended teams | 3 | BMC |
| Roll-out to extended agent teams | Put in place Tool and Application training for the extended teams | 3 | BMC |
| Roll-out to extended agent teams | Put in place incentives for the extended teams | 3 | BMC |
| Roll-out to extended agent teams | Put in place monitoring for the extended teams | 3 | BMC |
| Roll-out to extended agent teams | Put in place reporting on the performance of ongoing test and control | 3 | BMC |
| Roll-out to extended agent teams | Put in feedback mechanisms to collect and address agent feedback | 3 | BMC |
| Roll-out to extended agent teams | Plan a launch to drive excitement and adoption | 3 | BMC |
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