Interaction management
Pega provides numerous capabilities for interaction management, starting with customer self-service options, and including capabilities that empower CSRs to deliver compelling and successful service experiences to customers.
Pega Customer Service for Financial Services
Product Overview
- Chatbots and other virtual assistants
- Contextual, digital self-service for web and mobile mashup
- Chat and messaging
- Pega Call
- Real-time co-browsing
- Email management
- Real-time omni-channel AI with guided interactions
- Voice AI
- Engagement on public channels (Facebook)
- Dynamic case management
- Contact and identity management
- Productivity tools
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