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Real-time co-browsing

Updated on January 7, 2022

Share the same web page with just a single click. Pega Co-Browse lets customers share their web browser with a CSR, enabling the CSR to provide instruction, coaching, and guidance to address customer needs.

Pega Customer Service for Financial Services Product Overview
Selecting and highlighting information on the page
Cursor and role visibility
Off-the-screen pointers to information
Scribble (lets the CSR draw and write on the screen)
Recording and timelines
Control mode (the CSR controls the browser window)
Permission granting (the customer gives the CSR visibility or control)
Masking or hiding information from the CSR
iFrame / subdomain navigation

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