Real-time co-browsing
Share the same web page with just a single click. Pega Co-Browse lets customers share their web browser with a CSR, enabling the CSR to provide instruction, coaching, and guidance to address customer needs.
Pega Customer Service for Financial Services
Product Overview
| Capabilities | Chat | Phone |
| Selecting and highlighting information on the page | • | • |
| Cursor and role visibility | • | • |
| Off-the-screen pointers to information | • | • |
| Scribble (lets the CSR draw and write on the screen) | • | • |
| Recording and timelines | • | • |
| Control mode (the CSR controls the browser window) | • | • |
| Permission granting (the customer gives the CSR visibility or control) | • | • |
| Masking or hiding information from the CSR | • | • |
| iFrame / subdomain navigation | • | • |
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