Pega Customer Service for Financial Services 8.6 has the following known issues:
|Issue ID||Title and Description||Suggested Resolution|
After updating to 8.6, the Recent Interactions widget in the Account composite does not show the Web Chat Bot, Outbound Email, and Outbound SMS interactions that were created before the update.
This issue occurs because of the withdrawal of a few overridden rules that are related to the Recent Interactions widget in the Customer Service for Financial Services 8.6 release.
|Run the following query on your database to insert the missing
entries of the interactions into the index table, which is now being
used to display the Interaction History:|
|ISSUE 635303||The Click to Call feature does not work in Customer Service for Financial Services.||Override the cyApplicationCannotClickToCall extension point When rule, and then provide your custom logic to make this feature work.|