Autonomic Events Services (AES) is an application that automatically monitors, retrieves, and organizes the alert data from one or more clustered systems throughout the enterprise.
Pegasystems also provides the Predictive Diagnostic Cloud (PDC) which allows you to benefit from AES without installing it locally. PDC is a Software as a Service offering of AES.
- Segment application agent processing to a dedicated JVM (Java Virtual Machine). This configuration ensures that end users do not have to share resources with background processes.
- Monitor integration response time. Over time, slow integration points can cause average handle times to increase. When queues start to grow, it becomes very difficult to recover, which might require usage of offline services or a backup application.