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Supporting documents

Updated on June 12, 2022

Pega Smart Dispute for Issuers application provides user a pre-configured list of documents required for each dispute reason per association guidelines. Issuers will also have an option to configure documents per their own bank policies and have options mark them mandatory / optional for each dispute reason. Application evaluates the required documents and ensures all the necessary documents are submitted before submitting the dispute to the association. This feature is available for all associations supported in Smart Dispute: Visa, Mastercard, Maestro, and AMEX.

Pega Smart Dispute for Issuers

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