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This topic describes the traditional WorkManager portal introduced in V5.1. As a best practice in new applications, use a portal based on the composite Manager portal (introduced in V5.5), rather than the traditional WorkManager portal.
Reports in the Analyze Quality area of the Monitor Activity workspace cover resolved work objects.
From the WorkManager portal, enter the Monitor
Activity workspace. Locate the Analyze Process Quality area. Click the
Browse Category button (
) to review the reports in this category.
Select a link and review the status line of the browser window to learn the name of the associated summary view or list view report.
These reports analyze and summarize resolved work objects along quality dimensions. They support a retrospective review of past work, to aid in understanding how well the organization performs and how to improve business processes.
Developers can change the order and links of reports of reports in this area by overriding model rules named System-User-MyRules.WorkAnalysisReports. See WorkManager portal — Evolving the Monitor Activity workspace.
Many of these reports are limited to no more
than 500 work objects, and show all the resolved work objects in your
application, with no starting or ending cutoff dates. Copy the
standard rule and modify the limit, criteria, and other fields to meet
the needs of your application and user management.
These quality reports are based on summary view rules.
Link |
Description |
|
Average elapsed time per status Work-.PipelineCompleted |
For resolved work objects in the current application,
presents a bar chart by work type, showing the average time
(hours, minutes, and seconds) these work objects held a
If your application uses the Drill down to see the resolved work objects that support the totals for one work type. |
|
Count by Resolver |
For each of five operators, shows the number of work objects they have resolved. Drill down to see the work objects, and whether they were resolved before goal, before deadline, or beyond deadline. BUG 12/10/05 DELETE? |
|
Daily process resolution by work group Work-.DailyArrivals |
In line chart and tabular form, for each of 30 past calendar days plus today, shows a count of work objects in the selected application resolved by work group. Drill down on a work group to see the resolved work objects. |
|
Effort by customer Work-.EffortCompletedByClass |
Counts and totals of effort in days for resolved work objects in the current application. Summarized by customer enterprise (.pyCustomerEnterprise property), customer (.pyCustomer property), and work type. Drill down to see the individual resolved work objects. |
|
Elapsed Time in different states, by originator Work-.PipelineCompleted |
Shows counts and total time that resolved work objects in
the current application were in each of three status values:
Drill down to review the work objects and the associated times. |
|
Quality by customer Work-.QualityByCustomer |
For resolved work objects in the current application, prepares six quality statistics, summarized by customer enterprise (.pyCustomerEnterprise property), customer (.pyCustomer property), and work type:
Drill down to see the resolved work objects. |
|
Timeliness by originator Work-.AgeResolved |
For resolved objects in the current application, shows three counts at the originating Operator ID, organization unit, division, organization level:
Drill down to see the work objects. |
|
Timeliness by resolving unit Work-.AgeResolvedBy |
For resolved objects in the current application, shows three counts at the resolving organization unit, division, organization level:
Drill down to see the work objects. |
|
Timeliness by work type Work-.AgeResolvedByClass |
Horizontal bar chart with one row per work type in the current application. Bars show the counts of resolved work objects that were resolved within goal, past goal, and past deadline, with a total. |
|
Top Process Resolvers Work-.CountResolved |
Pie chart with colored pie slices for the five operators who resolved the most work objects in the current application. Work objects not resolved by one of these five are not included in the chart nor in the tabulation. Drill down to see the work objects for an operator. B-17088 |
|
Weekly process creation by work type
Work-.ArrivalsPastEightWeeks |
Line chart with a colored line for each work type in the current application, showing how many new work objects of that type were created (entered) in each week of the last eight calendar weeks. Drill down to see the work objects for a type (for all weeks). |
WorkManager portal — Monitor Activity workspace
Basics
Portals in applications