Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Configuring Dispatcher portal settings

Updated on October 6, 2020

Review and configure the existing Dispatcher portal behavior to more closely meet your business needs.

  1. In the navigation pane of Dev Studio, click App and enter PegaFSM-Data-ApplicationExtensions in the Search field.

  2. To open the data transform, click Data ModelData TransformFSMDispatcherDefaultsDefinition.

  3. To override the default behavior, select the FSMDispatcherExtensions extension rule.

  4. Click Save as.

  5. Save the rule to the default Apply to class.

    Note: Ensure that the ruleset is for your application.
  6. Click Create and open.

  7. Review and configure the settings. The following table shows the default values:

  8. SettingDefault valueDescription
    MaxFieldWorkersInTimeline10

    The maximum number of field workers per page on the timeline.

    isSignatureVisibletrue

    If true, the dispatchers and the customer service representatives (CSRs) can view the customer’s and field worker’s signatures in the Dispatcher portal and the Interaction portal respectively.

  9. Click Save.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us