Configuring work class settings
Review and configure the existing work class behavior to more closely meet your business needs.
In the navigation pane of Dev Studio, click App and enter PegaFSM-Data-ApplicationExtensions in the Search field.
To open the data transform, click
.To override the default behavior, select the FSMWorkClassesExtensions extension rule.
Click Save as.
Save the rule to the default Apply to class.
Click Create and open.
Review and configure the settings. The following table shows the default values:
Click Save.
Setting | Default value | Description |
WorkClass | "PegaFSM-Work-FieldServiceWorkOrder" | Work order class group |
ServiceCaseClass | "PegaFSM-Work-Service" | Service case class group |
JobCaseClass | "PegaFSM-Work-Job" | Job case class group |
ServiceRequestCaseClass | "PegaFSM-Work-ServiceRequest" | Service request class group |
TaskWorkClass | "PegaFSM-Work-Task" | Task case class group |
TourClass | "PegaFSM-Work-Tour" | Tour case |
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