Your application includes a set of predefined case types. A case is defined as a service case or a service request, which is a process that your staff performs to service your customers. Each case type contains one or more processes that you can extend to meet your business requirements. Case types, in the context of Pega Field Service application, are used to define the work your customer is asking you to perform. For example, a service request. If you do not see an existing case type, you can create one during your planning process.

• Modifying case types
• Optional: Extending Field Service case types
• Optional: Setting up the implementation task class group
• Optional: Extending the task case type in the implementation layer
• Configuring tour mileage display
• Creating a new work status in Pega Field Service
• Creating a new summary status in Pega Field Service