Pega Customer Decision Hub has an enhanced planning capability to help you understand the effect of changes to your Next-Best-Action Designer configuration. Use Scenario Planner to examine the impact of adding new actions, changing lever values, or modifying next-best-action engagement policies. Browse the results of next-best-action audience simulations and monitor progress towards business priorities in a simple, transparent interface. View the outcomes and compare two simulations to understand the trade-offs across all issues and groups or drill down to the details of a single action and channel.

For more information, see Seeing the effect of your business changes with Scenario Planner.