Out-of-the-box, CLM triggers the displaying of the DFA questionnaire in two scenarios:

• First scenario
  1. The product selected is an OTC product¹

     and

  2. The booking location for the OTC product is "United States of America".

• Second scenario
  1. The product selected is an OTC product¹

     and

  2. The booking location for the OTC product is not "United States of America"

     and

  3. The answer “Yes” to the field about the OTC product which is displayed in the ‘Regulatory details’ step within Enrich stage, as a consequence of triggers 3 and 4 being fulfilled.

¹ The assumption is that the list of products used by the financial institution contains this flag.