The Optical Character Recognition (OCR) component allows the system to analyze text contained in image-based email attachments. You use this capability in an…
Note: This article applies to Pega Platform™ versions 8.1-8.3. For later Pega Platform versions, see Best practices for Stream service configuration. Follow…
Ensure that information reported in a triage case for an email bot is addressed in a timely manner by communicating with other application operators, by…
To ensure that a specific request in a user email is immediately forwarded to the correct person, a customer service representative (CSR) can transfer a triage…
To immediately address a user request sent by email, you can spin off a related business case for triage. By performing this action, you ensure that your…
Customer service representatives (CSRs) can overwrite information in case fields in a duplicate or related business case, with information from the new case…
By linking related business cases in the Email Manager or Case Manager portal to a triage case, customer service representatives (CSRs) ensure that all of the…
To provide users with the Alexa channel to communicate with your application by voice commands through Amazon Alexa, add the AlexaChannel component to your…
After you configure an Alexa skill with the Alexa channel information, you can test whether the configured skill results work correctly. You can run the tests…
To support using Pega Intelligent Virtual Assistant™ (IVA) chat on various messaging platforms, configure the security settings for your Unified Messaging…