Ensure that your business process reaches a resolution on time, by defining an escalation action for a case. By enforcing service-level agreements and…
Ensure that your business case moves forward in a timely manner by defining an escalation action for a stage and a process in your case life cycle. By…
Reduce the risk of unfinished work in a case by defining an escalation action, such as a notification to the manager. The manager receives the notification…
A work queue is a container that holds work that is waiting to be assigned to operators and robotic processes. Create a work queue so that work can be…
Process your business cases with flexibility and efficiency by using business logic to automatically determine which individual or group of individuals…
Determine which user or team receives an assignment in a case by configuring custom routing logic. By using an activity instead of business logic, you can…
Ensure that relevant stakeholders participate in case discussions by controlling which users follow a case. Log in to an end-user portal, for example, the Case…
To save time and ensure faster resolution of cases, configure your Pega Email Bot™ to react to user requests and automatically respond to emails. By creating…
When you configure an Email channel, define routing conditions to improve the responses that Pega Email Bot™ provides to an email that you receive. Before…
To conveniently navigate between your applications, add the My Applications gadget to your existing portal or application by embedding a header and a menu. By…