Adopting the new features
After you update your application, complete these tasks to adopt the features included in the new release.
Pega Customer Relationship Management for Communications
Update Guide
- Updating your built-on application
- Adopting new settings (Pega Customer Service)
- Optimizing the properties in Pega Customer Service for Communications
- Resolving duplicate service cases
- Enabling settings for business conditions (Pega Customer Service)
- Adopting customer search (Pega Customer Service)
- Adopting customer verification (Pega Customer Service)
- Adopting customer composites (Pega Customer Service)
- Migrating from Legacy Webchat to Web Messaging (Pega Customer Service)
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