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Context Dictionary and context switching

Updated on January 22, 2021

The Context Dictionary identifies the business entities that you wish to make a decision on as well as the associated data that is used in support of these decisions. Defining a multi-level context, allows users to define Engagement policies and Actions at the appropriate level based on their customer data structure. The Context Dictionary manages many of the runtime artifacts and rules that retrieve customer profile data for inbound and outbound channels. Strategy Canvas supports switching contexts, simplifying strategy configuration.

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