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Pega Customer Decision Hub for Financial Services reporting functionality

Updated on January 22, 2021
Interaction HistoryProvides reports and charts detailing the accept rate, the volume by channel, the volume by proposition, and recent Interactions.
Adaptive ModelsThe models overview displays a visualization of all adaptive models from the system. It allows the comparison of models in terms of success rate and performance. The predictor overview visualizes predictor performance and allows analysis of predictor use across models within Adaptive Decision Manager (ADM).
Visual Business DirectorProvides access to VBD data sources, KPIs, and views.
Marketing ProfileEnables marketers to probe the customer base and view how Decisioning sees the customer: the profile displays their demographics, their segment membership, their key measurement points (such as life time value, churn risk, and credit risk), and their recent interactions.
Marketing CalendarPresents a bird’s eye view on the current set of marketing activities by status and by time (day, week, month).
Report BrowserFacilitates the management of reports in the system. Examples include reports pertaining to interaction history, adaptive model performance, checklist summary, campaign summary, promoter survey, and un-subscriptions.
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