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Detrmining payment process network

Updated on June 14, 2023

In MLP 1 of this capability, Pega Smart Dispute for Issuers retrieves the payment processing network from the transaction system of record (SoR) and displays the network ID for each transaction in the Transaction Summary grid. If the payment processing network is not available from the transaction SoR, Issuers should take steps to ensure that it is retrieved and available for processing disputes of Reg II transactions.

In MLP 1, the system provides an opportunity for the user to manually select the processing record from a drop-down list that includes Maestro, Interlink, and Other. If additional processing networks are utilized that are not included in the current list, the drop-down list can be amended using the PopulateNetworkDesc_Ext extensible data transform rule.

Creating a Reg II claim

  1. Log in as a disputes operator.
  2. In the Select account section, enter the Account number or Card number and then click Search. The Transactions table displays the list of transactions.

    You can view the payment network in the Network ID column. The Network ID column displays the network through which the transaction is processed for each transaction.

    Note: The Network ID column is also available in the Transactions selection grid of the Case entry layer.
  3. If the Network ID is not available for any transaction, you can select the network type from the drop-down list. For example, Maestro, Interlink, or Other.
  4. Click Create claim to create a new claim
Select transaction

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