Technical overview
Review the extension points, activity, flow, data transform and section rule changes related to Reg II functionality in Pega Smart Dispute for Issuers application.
Extensions and configurations
IsRegIIEnabled when
The IsRegIIEnabled when rule is an extension rule that determines whether the Reg II functionality should be enabled or disabled in the application.
When you configure the IsRegIIEnabled when rule to return false, it indicates that Reg II functionality should be disabled. In such cases, the system does not evaluate Reg II compliance and follows the standard business-as-usual process.
AppExtensionForRegII_Ext
The AppExtensionForRegII_Ext data transform rule serves as an extension point for clients to update the goal and deadline timelines for the Reg II screen. It also allows clients to add or modify network IDs. This rule is utilized within the AppExtensionForRegII data transform, which is invoked when loading the data page D_AppExtension.
EvaluateCrossNetworkRegII
The EvaluateCrossNetworkRegII decision table rule is configured to return either true or false based on the evaluation of the card processed and transaction processed network. The default configuration of the decision table is designed for Non-Reg II scenarios, taking into account the InterchangeSourceID field of the debit card and the NetworkID of the transaction processed.
Rules
The SetFraudCSRIndicator activity
includes the following updates and additions related to Reg
II compliance: Two new steps, 34.3 and 34.4, have been added to map Reg II
properties from the claim to the dispute. The DisputeQuestionnaire section
includes the following additions and updates to support Reg
II compliance: The DisplayQuestionnaireForSingleTxn section includes the
following changes: Property pyAssignmentListGadgetNew CSRSetGetDisputeCaseDetailsListResultCount CSRSetGetDisputeCaseDetailsListResultCount The
CSRSetGetDisputeCaseDetailsListResultCount
flow is used to process resolution options for transactions
subject to Reg II disputes. In the InvokeVCRProcessing flow, new
decision shape Reg II eligible? is added to evaluate whether
the dispute is eligible for Reg II processing. Additionally,
the Process Reg II Resolution subprocess is specifically
added to handle the processing steps related to Reg II
processing. In the InvokeMCOMFlow flow, new decision
shape Reg II eligible? is added to evaluate whether the
dispute is eligible for Reg II processing. Additionally, the
Process Reg II Resolution subprocess is specifically added
to handle the processing steps related to Reg II
processing.Rule Type Rule Name Description of Changes Activity PreHNDQualifyFraudDisputes In the PreHNDQualifyFraudDisputes
activity, steps 1 to 6 have been added to evaluate Reg II
compliance for HND (High number of disputes)
transactions. Activity SetFraudCSRIndicator Data transform PreQualifyFraudDisputes The PreQualifyFraudDisputes data
transform initializes the RegIIQuestionnaire page and sets the
data or fields for the Reg II transactions questionnaire with
appropriate values. Section QualifyFraudDisputes In the QualifyFraudDisputes section, a
Reg II transactions questionnaire has been added. This
questionnaire is designed to gather specific information or data
required for evaluating fraud disputes in accordance with Reg
II. Additionally, the When rule conditions have been added for
both the Reg II transactions questionnaire and Non-Reg II
transactions questionnaire. These When conditions specify the
criteria or requirements that must be met for a dispute to be
considered eligible for either the Reg II or Non-Reg II
transactions questionnaire. When AtleastoneRegII The AtleastoneRegII When rule checks
whether there is at least one dispute or transaction that is
eligible for Reg II compliance and meets the criteria specified
by Reg II regulations. When NotAllRegIIEligible The NotAllRegIIEligible when rule checks
whether all disputes or transactions are eligible for Reg II
compliance. Section RegIIQuestWrapper The RegIIQuestWrapper section rule
serves as a wrapper and provides a structured layout or
container for the RegIIQuestionnaire section. The Reg II
transactions questionnaire section loads the content or
presentation of the questionnaire based on the context of the
.RegIIQuestionnaire page property. The .RegIIQuestionnaire page
property holds the data or configuration specific to the Reg II
questionnaire within the wrapper section. Section RegIIQuestionnaire The RegIIQuestionnaire primary section
rule is used to display Reg II transactions questionnaire for
cases that are eligible for Reg II. Section DisputeQuestionnaire Section DisplayQuestionnaireForSingleTxn Section SelectDisputeReasonDMTWrapper In the SelectDisputeReasonDMTWrapper section, the visibility
condition on the first dynamic layout has been modified to be
shown only if the case is not transaction subject to Reg II. A
new section has been added specifically to display the Reg II
question in the CSR Qualify dispute screen when the claim is
created with more than one dispute. Activity GetDisputeCaseWrapper In the GetDisputeCaseWrapper activity, a new step (step 13)
has been added to initialize the RegIIQuestionnaire page. This
activity is invoked during the pre-processing phase of the
Qualify dispute screen in the CSR (Customer Service
Representative) interface. Data transform DisputeQnPreProcessing The DisputeQnPreProcessing
pre-processing data transform invokes the flow
action of Qualify dispute screen. In this data transform, a new
step (step 8) has been added that invokes the
SetRegIIQuestionnaireClass data transform specifically for Reg
II eligible cases. The purpose of this data transform is to
initialize the RegIIQuestionnaire page property. Data transform SetRegIIQuestionnaireClass The SetRegIIQuestionnaireClass data
transform initializes the RegIIQuestionnaire page property
invoked in the Qualify dispute pre-processing data
transform. RegIIQuestionnaire The RegIIQuestionnaire Page property
holds the responses of the Reg II transactions questionnaire in
the Qualify dispute screen. Activity pyPopulateNestedCases In the pyPopulateNestedCases activity, a new step (Step 9)
has been added to set IsRegIIEligible
property in the CaseContentsPage. Activity StartBulkAction In the StartBulkAction activity, a new
step (Step 9) has been added to call the
ValidateRegIIBulkProcessing
activity. Section DisplayQuestionnaireForSingleTxn In the DisplayQuestionnaireForSingleTxn
section, a new column Subject to Reg II has been added. Section DisplayQuestionnaireForTxn In the DisplayQuestionnaireForTxn section, a new column
Subject to Reg II has been added the disable
condition has been added for the Copy Questionnaire
button. Section In the pyAssignmentListGadgetNew
section, a new column Subject to Reg II has been added. Data transform In the
CSRSetGetDisputeCaseDetailsListResultCount
data transform, step 4.2 and step 4.3 has been added to set the
DisableCopyQuestionnaire field depending on the IsRegIIEligible
field. Activity ProcessBulkAction In the ProcessBulkAction activity, a new
step 7 is added to process Reg II resolution. Activity ProcessSelectedDispute In the ProcessSelectedDispute activity,
a new step 4.12 is added to set RegIIResolutionOptions and
RegIIResolutionComments properties. Activity RegIIEligibleRouting The RegIIEligibleRouting is a routing
activity for Process Reg II resolution assignment. Flow Flow InvokeVCRProcessing Flow InvokeMCOMFlow Flow ProcessDispute In the ProcessDispute flow, new decision shape Reg II
eligible? is added to evaluate whether the dispute is eligible
for Reg II processing. Additionally, the Process Reg II
Resolution subprocess is specifically added to handle the
processing steps related to Reg II processing. Flow RegIIResolutionAccounting The RegIIResolutionAccounting flow is used to process
accounting for resolution options that the user specifically
selects for transaction subject to Reg II disputes. Section ProcessBulkActionWrapper In the ProcessBulkActionWrapper section, a new local action
has been added to handle the process of Reg II
resolution. Section ProcessRegIIResolutionWrapper The ProcessRegIIResolutionWrapper
section rule serves as a wrapper and provides structural layout
or container for the ProcessRegIIResolution section. Section ProcessRegIIResolution The ProcessRegIIResolution section
displays the Reg II resolution options in the Process Reg II
resolution screen where the user can view and select the
required resolution options for transactions subject to Reg II
disputes. Navigation pyWorkActionsReview In the pyWorkActionsReview Navigation rule, the Process Reg
II resolution local action is added to support bulk processing
of transactions subject to Reg II. Section RegIIQueuesSummaryFilter The RegIIQueuesSummaryFilter section rule displays the custom
filter for the RegIIQueuesSummary report. Data transform DynamicReferenceForRegIIWorkBasket The DynamicReferenceForRegIIWorkBasket
data transform is used to set the work queues filter. Report definition RegIIQueuesSummary The RegIIQueuesSummary primary report is
designed to display network queues along with the respective
count of disputes and the corresponding dispute amount. Report definition RegIIQueuesSummary_Drilldown The RegIIQueuesSummary_Drilldown drill
down report displays a detailed summary of disputes for the
selected queue in the RegIIQueuesSummary report. Decision table EvaluateCrossNetworkRegII The EvaluateCrossNetworkRegII decision table rule determines
whether Reg II compliance needs evaluation for a specified card
and transaction processed network combination.
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