Pega® Warranty provides for the bulk handling of supplier claims. The supplier selects a number of claims to either pay or dispute. For more information about the bulk payment, see Processing bulk payments.

There are two ways to dispute the supplier claim:

• The supplier selects the total claim amount in the Payment field. The supplier enters either the payment amount, the dispute amount, or the payment percentage.
  • Payment amount

  For example: If the total claim amount is $20,000, by default the paid amount field is filled with $20,000 and the dispute amount is $0.0 while the payment is 100%. You can edit this field. If the supplier decides to pay $10,000 by editing the Paid amount field, the remaining amount of $10,000 moves to the dispute amount and the payment % changes from 100% to 50%.

  • Dispute amount

  For example: If the total claim amount is $20,000, by default the paid amount field is filled with $20,000 and the dispute amount is $0.0 while the payment is 100%. You can edit this field. The supplier can input $10,000 as the dispute amount and then the paid amount value changes from $20,000 to $10,000. The payment % changes from 100% to 50%.

  • Payment %

  For example: If the total claim amount is $20,000, by default the paid amount field is filled with $20,000 and the dispute amount is $0.0 while the payment is 100%. You can edit this field. The supplier can input 50% as the payment % and then the paid amount value changes from $20,000 to $10,000. The dispute amount changes from $0.0 to $10,000.

• The supplier pays by each line item. The supplier enters either parts, labor, or miscellaneous items. You can select one or more items. The payment and dispute amounts are calculated based on the line items you selected.