In the Warranty application, a dealer can create a Warranty claim without initially creating an online repair order in the system by instead entering a repair order number that is provided by an external system.
Warranty claim assessment has the following options:
- For auto-adjudication assessment Warranty claims, the Pega Warranty application automatically pays an appropriate claim amount.
- For manual assessment Warranty claims, the Pega Warranty application automatically sends the claim to the appropriate assessor to analyze it and make an appropriate decision (approve or reject). For additional details, see Assessing a claim manually.