This report provides the following information:

• The total warranty cost that incurred for each customer concern code.
• As a manufacturer, you can analyze the data and determine which customer concern code occurs most frequently and generates the most cost over the years.

For example, after a dealer creates a Repair order case for the product that is under an active warranty, Pega Warranty generates a Warranty claim case with the particular customer concern code to recover the total repair cost from the manufacturer.