Managing case followers

Updated on March 29, 2022

Ensure that relevant stakeholders participate in case discussions by controlling which users follow a case.

Log in to an end-user portal, for example User Portal.
Open a case:
- Search for the case.
- Click on the case in the worklist or work queue on your dashboard.
In the Followers section, click the Manage followers icon.
For example:
The Followers section in which you are the only follower
In the Followers dialog box, in the drop-down list, select one or more users in your application, and then click Add.
For example:
New followers added to your case
Optional: To remove a user who is no longer a relevant stakeholder from the followers list, click the Delete icon next to the user.
You can undo your changes by clicking the Add icon next to a deleted follower.
Close the Followers dialog box.

Result: Case followers receive notifications for the case, based on the settings in their notification preferences.

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