Managing case followers
Ensure that relevant stakeholders participate in case discussions by controlling which users follow a case.
- Log in to an end-user portal, for example User Portal.
- Open a case:
- Search for the case.
- Click on the case in the worklist or work queue on your dashboard.
- In the Followers section, click the Manage
followers icon.
For example: The Followers section in which you are the only follower 
- In the Followers dialog box, in the drop-down list, select one
or more users in your application, and then click Add.
For example: New followers added to your case 
- Optional: To remove a user who is no longer a relevant stakeholder from the followers list, click
the Delete icon next to the user.You can undo your changes by clicking the Add icon next to a deleted follower.
- Close the Followers dialog box.
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