As with any application, as your users begin to use the application they will encounter issues that they need to report. When deploying your application to a production environment, complete the following steps to help your users to identify and report the issues that they find:
Pega Care Management Implementation Guide
- Identify the operational staff who will be responsible for responding to issues reported in the production environment.
- Establish procedures with those resources to triage, respond to, and escalate issues.
- Determine procedures for delivery of changes to the production environment.
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