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Creating problem templates in Pega Care Management

Updated on December 22, 2021

A problem is a component that supports your care plan. It consists of issues that are associated with a patient and need to be addressed, for example, a medical condition such as diabetes. A problem is made up of goals to address the problem and a task to mitigate the problem and address the goals.

Problems can be created in an ad-hoc manner at the level of the personal health plan.

Because look-up data pages do not support dynamic class referencing, you need to save the D_BA_Problem rule in the appropriate implementation-layer class context so that the data page can fetch the implementation-layer specific data. Otherwise, the look-up fails and the data page does not return any data.

Pega Care Management Implementation Guide
Before you begin: Before you create the problem template in the CM Business Analyst portal, determine which SLAs that you want to associate with the problem.
  1. Log in to the application by entering the user name for the Business Analyst operator and the password that you specified. 
  2. In the header of Dev Studio, click Launch portalCM Business Analyst.
  3. In the navigation panel, click NewProblem, and then enter the name of the problem.
  4. Complete the details in the wizard by selecting options from lists, clicking buttons to indicate a choice, selecting a check box when appropriate, and entering text when needed.
  5. Click New to create a new SLA or Select existing SLA.
  6. To create a new SLA, perform the following steps:
    1. Enter a name in the New SLA field, and click the Add icon.
    2. In the Create a new SLA dialog box, complete the fields
      For information about these fields, see Creating a service-level agreement rule.
      Note: To configure values for passed deadline, contact your administrator.
    3. Click Submit.
  7. To make this template available for use, select the Active check box.
    This means that a care manager can find the template when searching or a business analyst can use it when attaching tasks to an intervention in the Business Analyst portal.
  8. In the Add goals step, select a goal category, a goal, and click Add goal.
  9. Repeat this step for each goal that you need and then click Continue.
  10. In the Add tasks step, select a task category, a task, and click Add task.
  11. Repeat this step for each task that you need and then click Continue to review your information.
  12. After you review the information, click Finish,
  • Previous topic Creating alert templates and specifying the data source in Pega Care Management
  • Next topic Creating care plan templates in Pega Care Management

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